Question: Quality Management You have been engaged by a retail client who has asked you to review their Sporting Goods Department. As part of this engagement

Quality Management

Quality Management You have been engaged by a You have been engaged by a retail client who has asked you to review their Sporting Goods Department. As part of this engagement you create a check sheet and ask department staff to use it to track customer complaints for a period of three months. The resultant data is listed below. Develop a Pareto Chart. What recommendations would you make?

Item Out of Stock Staff not Staff not Knowledgeable Department Messy Item not Carried WEEK Available .. / / 1 2 3 4 5 6 7 S 0 0 11 12 : : : : 44

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