Question: quality managment and tools techniques urgent pleaes a) Define cach of the following terms as they relate to Kand's Code ople for each one): (6

quality managment and tools techniques

urgent pleaes

a) Define cach of the following terms as they relate to Kand's Code ople for each one): (6 marks) Dissatisfieri Performance Satisfier! Basic Exciter/ Delighter b) Explain how an exciter/delighter can become a sausfier in general first and then provide a specific service or product example. (2 marks) c) Explain the following terms used in Failure Mode and Effect Analysis (FMEAY (2 marks) Severity . Occurrence Detection RPN

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