Question: Quality planning and control can be divided into six steps. Which one of the following options represents the first step in this process? Select one:

Quality planning and control can be divided into six steps. Which

Quality planning and control can be divided into six steps. Which one of the following options represents the first step in this process? Select one: a. Setting standards for each quality characteristic. b. Defining the quality characteristics. c. Measuring the quality characteristics. d. Controlling quality against the set standards

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