QUALITY PLANNING ASSIGNMENT Problem statement Quality manager was not at work for 2 days, the production manager decided to change the recipe of one of the processed meat products The meat was sent to a customer and a customer complaint came through because on the product not conforming to specification Literature review , findings and analysis The following needs to be taken into consideration whilst doing your investigation The importance of Planning in the quality management process Various stakeholders (internal and external) Cost of quality Communication in the quality improvement process The role of the quality department

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Question: QUALITY PLANNING ASSIGNMENT Problem statement Quality manager was not at work for 2 days, the production manager decided to change the recipe of one of

QUALITY PLANNING ASSIGNMENT

Problem statement

Quality manager was not at work for 2 days, the production manager decided to change the recipe of one of the processed meat products. The meat was sent to a customer and a customer complaint came through because on the product not conforming to specification.

Literature review , findings and analysis

The following needs to be taken into consideration whilst doing your investigation:

The importance of:

Planning in the quality management process.

Various stakeholders (internal and external).

Cost of quality.

Communication in the quality improvement process.

The role of the quality department.

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