Quality tools. i already have a fishbone.

Managing Quality Tas Fan Satisfaction Survey Results (N=250) E D B Overall Grade 45 5 5 48 105 85 30 52 35 15 25 19 35 10 22 30 10 115 26 98 16 54 58 34 46 34 104 80 116 60 45 15 41 58 0 2 IT 48 0 76 90 Game Day A. Parking B. Traffic 50 C. Seating 45 D. Entertainment 160 E Printed Program 66 Tickets A. Pricing 105 B. Season Ticket Plans 75 Concessions A. Prices 16 B. Selection of Foods 155 C. Speed of Service 35 Respondents 250 Open-Ended Comments on Survey Cards: Parking a mess More hot dog stands Add a luxury box Seats are all metal Seats too narrow Seats stink Everything is okay Go Lightning! Too crowded Lines are awful Programs overpriced Seats are uncomfortable Great food Seats too small Bieper parking lot Get a new arena I smelled drags being smoked Double the parking attendants Stadium is ancient Not enough police Scotly B. for prime minister Not enough cops for traffic Seats are like rocks Fans too rowdy Came starts too late Parking terrible Hire more traffic cops Toilets weren't clean Need new sound system Not enough handicap spots in lot Creat! Put in bigger seats Friendly ushers Expand parking lots Need better seats Hot dogs cold 53 for a coffee? No way! Get some boxes Well done Took an hour to park Coach is terrific More water fountains Better seats Seats not comly I want cushioned seats I'm too old for these scats Everything is great Need bares Want soffer seats Beat those Wolves! I'll pay for a box I will pay more for better view Musie was terrific Love Beauchamp My company will buy a box-build it! Build new arena Move games to Saskatoon No complaints Dirty bathroom Love the new uniforms Cold coffee served at game