Quantitative and qualitative analysis for this case study??

IVEY Publishing 9B21E002 BOMBAY HOSPITAL INDORE: ADMINISTRATION OF PATIENT DISCHARGE SERVICES Sudipendra Nath Roy and Fredrik Odegaard wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized, or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Western University, London, Ontario, Canada, N6G ON1; (t) 519. 661.3208, (e) cases@ivey.ca, www.iveycases.com. Our goal is to publish materials of the highest quality; submit any errata to publishcases@ivey.ca. Copyright @ 2021, Ivey Business School Foundation Version: 2021-02-19 "Another busy Monday morning for 2016!" thought Firoz Qureshi, senior manager of the health administration department at the Bombay Hospital Indore. Every day, his department saw a high volume of work requiring the completion of payments through medical insurance, which was needed for patients' administrative discharges from the hospital. Qureshi looked at the lineup of patients' relatives and friends waiting to make payments and pondered why the hallway was so crowded. "Roy, you wanted to solve a managerial issue as an intern. Here you go! Why don't you address this issue?" Firoz asked the summer intern, Sudipendra Nath Roy, as he gestured toward the people waiting "There are more cashless patients [patients with medical insurance] these days in the hospital, and as the TPA [third-party administrator] office is closed after 5 p.m., it is creating this influx, Sir," replied Roy. Operations For the next few weeks, Roy tried to understand the various tasks and functions of the health administration department and the effects of these tasks and functions on patients waiting for administrative discharge