ques 1. (complete the answers in the table)

SECTION 1: MEETING MINUTES

Date:	Time:		Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Identify Conflict
Discussion
Agenda Item 2 Other Parties Involved
Discussion

For Trainer use only- Mark with 'X' in the box directly across

SECTION 1: OBSERVATION FORM
TO THE ASSESSOR: The learner will provide you with a copy of the signed off Conflict Management Processes before conducting the task. Use this as reference when confirming the skill requirements for this section.
Did the learner demonstrate the following during the meeting?	Yes	No
1. Implement the Process for Identifying Conflict in the Conflict Management Processes?
OVERALL FEEDBACK TO LEARNER

ques2

SECTION 2: MEETING MINUTES

Date:	Time:		Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Information Gathered
Discussion
Agenda Item Addressing the Conflict
Discussion

SECTION 2 & 3: CONFLICT MANAGEMENT ACTION PLAN

Action Item	Planned Implementation Date	Anticipated Result	Date Implemented	Actual Result	Assessors Signature

For Trainer use only- Mark with 'X' in the box directly across

SECTION 2: OBSERVATION FORM
TO THE ASSESSOR: The learner will provide you with a copy of the signed off Consultation Processes and Conflict Management Processes before conducting the task. Use this as reference when confirming the skill requirements for this section.
Did the learner demonstrate the following during the meeting?	Yes	No
1. Implement the Process for Employee Contribution in the Consultation Processes document?
2. Implement the Process for Facilitating Employee Contribution in the Consultation Processes document?
3. Implement the Process for Resolving Conflict in the Conflict Management Processes document?
OVERALL FEEDBACK TO LEARNER

ques 3.

For Trainer use only- Mark with 'X' in the box directly across

SECTION 3: OBSERVATION FORM
Did the learner demonstrate the following during the implementation of each action item?	Yes	No
1. Demonstrate facilitation skills. Did the learner: Explain to the team members how each conflict will be resolved
Provide instructions on what each team member must do
2. Provide to support others. Did the learner: Reassure team members they are doing well
Give suggestions on how a team member can better perform a task or action (e.g., I think it would easier if you did it like this)
OVERALL FEEDBACK TO LEARNER

ques 4.

SECTION 4: MEETING MINUTES

Date:	Time:		Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Information Gathered
Discussion

ques 5.

Section 1:

1. To complete this task, you must ask for feedback on how you manage workplace relationships from at least two stakeholders.

2. Arrange a time to meet with at least two relevant stakeholders involved in your management of workplace relationships.

Relevant stakeholders refer to individuals that you interacted with during the process of managing workplace relationships during this assessment. Stakeholders can include, but are not limited to, the following:

• Team members
• Employees you met with in Task 4 Section 2

3. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with one copy of the Observation Form.

4. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meeting. Discuss all requirements of the task with your assessor and prepare these before the meeting.

Your assessor will complete the Observation Form.

If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so.

5. Access the Meeting Minutes provided within this workbook. Use this template to record your discussion during the meeting.

6. Conduct the meeting with at least two relevant stakeholders. During the meeting, you must:

a. Discuss the following processes implemented to manage workplace relationships issues:

• Consultation Processes from Task 4 Section 2
• Conflict Management Processes from Task 4 Section 2

Discussion points can include, but are not limited to, the following:

• Discuss how effective each process was
• Discuss ways to improve each process

b. Seek feedback on your management of workplace relationships based on your performance during the meeting in Task 4 Section 2:

Discussion points can include, but are not limited to, the following:

• Areas that you performed well
• Areas that were not performed well
• Advice on how you can improve your performance

7. Have each attendee sign beside their name in the Meeting Minutes after the meeting. All signatures must be handwritten.

8. Submit the following to your assessor:

a. Completed Meeting Minutes

b. Video recording (ONLY if assessor is not available for direct observation)

SECTION 1: MEETING MINUTES

Date:	Time:		Location:
Purpose of the meeting
Facilitator
Notetaker
Attendees Please sign beside your name after the meeting.
Agenda Item 1 Processes Developed
Discussion
Agenda Item 2 Feedback
Discussion

For Trainer use only- Mark with 'X' in the box directly across

SECTION 3: OBSERVATION FORM
Did the learner demonstrate the following during the implementation of each action item?	Yes	No
1. Seek feedback from stakeholders on the performance of processes developed Did the learner: Discuss what they did well during their implementation of the developed processes
Identify what they did not do well during implementation
2. Engage stakeholders to share their feedback Did the learner: Ask each stakeholder for their opinion on the learners performance
Ask each stakeholder to share what should be changed to improve performance
OVERALL FEEDBACK TO LEARNER

ques 6.

Section 2:

1. Review your discussion during the meeting in the Meeting Minutes from Task 5 Section 1.

2. Access the Improvement Log provided within this workbook. Complete the template by:

a. Evaluate the feedback received for your management of workplace relationships from the Meeting Minutes in Task 5 Section 1.

• Review each feedback received from the stakeholders during your discussion in Task 5 Section 1.
• Identify feedback for each of the following areas based on your evaluation:
  • Areas that were performed well
  • Areas that need to be improved on

b. Identify at least two areas of performance that you need to improve on based on the evaluated feedback. Record the identified areas of performance that must be improved on in the Areas for Improvement

3. Submit the completed Improvement Log to your assessor.

SECTION 2: IMPROVEMENT LOG

Areas for Improvement

1.

2.