Question $10(0\mathrm{.}134$ points$)$

John works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her coworkers inspires John to do his best. Based on this information, we can say that John is experiencing the effects of

centralization

organizational climate

high departmentalization

high formalization

high work specialization