Question $10(1$ point$)$

Danielle owns "Gardenias," which is a garden and landscaping store that has been in

business for many years. Over time, customers refer friends and family to her store

often and refer to themselves as "Gardenia$-$heads," because they love the products

and services she offers. What do these actions best reflect?

a$)$ using high$-$quality key partners

b$)$ using multiple channels

c$)$ building customer relationships

d$)$ targeting segmented markets