Question $10(1$ point$)$

In a multiple$-$priority queuing model, arriving customers are assigned to different priority classes based on predetermined criteria, and customers within each class are served on a first$-$come, first$-$served basis.

$$ True

$$ False

Question $11(1$ point$)$

In a multiple$-$priority queuing system, higher$-$priority customers are processed before lower$-$priority customers, but within each priority class, the service is provided on a first$-$come, first$-$served basis.

$$ True

False

Question $12(1$ point$)$

Providing distractions and activities for customers while they wait can help reduce their perception of waiting time, making the wait seem less tedious and more productive.

$$ True

False