Question $10(2$ points$)$

What did Juran emphasize?

That managers should manage by the numbers and leave the management of

process and people to lower$-$level supervisors

That quality could not be defined in a concise manner and could only

characterized by the customer

Managerial matters and involving breakthrough teams to accomplish

improvements in quality

That true leaders must avoid involving lower$-$level production or clerical staff in

quality efforts