Question $10$

$2$ pts

Answer this question using the terminology used in the Service Process Matrix. Isabel is an information technology auditing expert with high integrity and runs a highly$-$rated IT auditing consulting firm $($ITAC$).$ ITAC doesn't have an office building and doesn't own any IT infrastructure $($so that it can reduce capital costs$).$ Isabel has hired employees who are well$-$educated and have years of work experience in the IT Auditing field. They all either work from home or commute to their client's site as needed. They rely on Microsoft Azure Cloud Services so that they can connect their laptops to the work servers that Microsoft hosts and runs for them. Isabel pays her employees high salaries. So$,$ her labor costs are much higher than her capital costs. ITAC provides its services mainly to medium$-$sized organizations in a financial district. The, consulting services offered by ITAC to its clients would be an example of:

Professional Service

Mass Service

Job Shop

Service Factory