Question $1(0\mathrm{.}5555$ points$)$

If there is a good chance that one or a few employees could wind up in monotonous jobs, job $\_\_\_\_\_\_\_\_\_\_$ can be a good idea.

Question $1$ options:

alteration

expansion

enrichment

enlargement

rotation

Question $2(0\mathrm{.}5555$ points$)$

A simo chart includes:

Question $2$ options:

delay.

storage.

transportation.

left$/$right hand movements.

inspection.

Question $3(0\mathrm{.}5555$ points$)$

The typical difference between quality circles and continuous improvement teams is:

Question $3$ options:

quality circles work on product design only.

continuous improvement teams work on product and process design.

continuous improvement teams use only engineers, while quality circles use just the workers doing the work.

the amount of employee empowerment.

There is no difference$$they are the same.

Question $4(0\mathrm{.}5555$ points$)$

The "Control" phase of DMAIC is intended to ensure that:

Question $4$ options:

the proper subset of process inputs are monitored.

variability reduction is pursued.

data analysis is overseen.

inputs are closely monitored.

improvements are sustained.

Question $5(0\mathrm{.}5555$ points$)$

Determining the number of cycles to observe is an element of:

Question $5$ options:

stopwatch time study.

standard elemental times.

predetermined time standards.

work sampling.

MTM tables.

Question $6(0\mathrm{.}5555$ points$)$

Asking a group of employees at a particular level to take on more responsibility is a form of $\_\_\_\_\_\_\_\_\_\_\_$ loading, also known as job $\_\_\_\_\_\_\_\_\_\_.$

Question $6$ options:

horizontal; enlargement

horizontal; rotation

vertical; rotation

vertical; enrichment

horizontal; enrichment

Question $7(0\mathrm{.}5555$ points$)$

Which is not a cost of quality?

Question $7$ options:

prevention cost

external failure

extended service contracts

internal failure

appraisal costs

Question $8(0\mathrm{.}5555$ points$)$

The Malcolm Baldrige National Quality Award aims to:

$($I$)$ publicize successful quality programs.

$($II$)$ recognize quality achievements of U$.$S$.$ companies.

$($III$)$ stimulate efforts to improve quality.

$($IV$)$ distribute the grant money available for improved quality.

Question $8$ options:

I and IV only

I and II only

II and III only

I, II$,$ III, and IV

I, II$,$ and III only

Question $9(0\mathrm{.}5555$ points$)$

Before a dimension of quality can be made operationally useful, it must be restated in some $\_\_\_\_\_\_\_\_\_\_\_$ form.

Question $9$ options:

qualitative

manipulative

certifiable

measurable

marketable

Question $10(0\mathrm{.}5555$ points$)$

When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include:

$($I$)$ divulging the information to the public at large.

$($II$)$ recalling, if possible, affected products.

$($III$)$ handling complaints on an individual rather than a systemic basis.

Question $10$ options:

I and III

I and II

II and III

I, II$,$ and III

Neither I, II$,$ nor III

Question $11(0\mathrm{.}5555$ points$)$

Methods analysis is particularly valuable when it is used on jobs that:

$($I$)$ are high in labor content.

$($II$)$ are done frequently.

$($III$)$ involve a high degree of automation and mechanization.

$($IV$)$ are unsafe, tiring, unpleasant, and$/$or noisy.

Question $11$ options:

I, II$,$ III, and IV

I, II$,$ and IV only

II and III only

II and IV only

I and III only

Question $12(0\mathrm{.}5555$ points$)$

The quality control improvement tool that resembles a "fishbone" is:

Question $12$ options:

brainstorming.

check sheets.

Pareto analysis.

cause$-$and$-$effect diagrams.

fail$-$safe methods.

Question $13(0\mathrm{.}5555$ points$)$

A quality improvement technique that involves the sharing of thoughts and ideas in a way that encourages unrestrained collective thinking is:

Question $13$ options:

Pareto analysis.

benchmarking.

brainstorming.

a control chart.

a check sheet.

Question $14(0\mathrm{.}5555$ points$)$

The methods analysis chart which describes the portions of a work cycle during which an operator and equipment are busy or idle is a:

Question $14$ options:

flow process chart.

worker$-$machine chart.

gang process chart.

simultaneous$-$motion chart.

time$/$efficiency chart.

Question $15(0\mathrm{.}5555$ points$)$

Costs of inspectors, testing, test equipment, and labs are examples of:

Question $15$ options:

internal failure costs.

external failure costs.

appraisal costs.

prevention costs.

replacement costs.

Question $16(0\mathrm{.}5555$ points$)$

The methods analysis chart which describes the overall sequence of operations, transportation, storage, delays, and inspection is a:

Question $16$ options:

flow process chart.

worker$-$machine chart.

gang process chart.

simultaneous$-$motion chart.

time$/$efficiency chart.

Question $17(0\mathrm{.}5555$ points$)$

Which of the following raises quality risks?

Question $17$ options:

currency fluctuations

outsourcing to less$-$developed countries

empowering employees

benchmarking

streamlinin