Question: Question 1 0 Customer expectations are created by reducing or eliminating gaps? Which of the following is NOT a gap? Satisfaction Perception Communication Segmentation Performance

Question 10
Customer expectations are created by reducing or
eliminating gaps? Which of the following is NOT
a gap?
Satisfaction
Perception
Communication
Segmentation
Performance
Standards
Knowledge
Question 10 Customer expectations are created by reducing or eliminating gaps?

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