Question $10$

The authors state that some process variability is the result of poorly specified work. So$,$

work should be standardized at each stage and they state that all of the following are

advantages of this work standardization EXCEPT:

Measure process performance from the customer's perspective

reduced variability from changing employees

reduced variability between production cycles

No$.$ Standardization does reduce $"...$ variability from one production cycle to the next."

$($p$.286)$

Please re$-$read section $10\mathrm{.}4\mathrm{.}5.$