Question $1(10$ marks$)$

$$The Netcare Group invests in growing and continually improving their capabilities and capacity.$$

Make a judgement with regards to the absorptive capacity of Netcare. In your answer, you need to explain

the meaning of absorptive capacity and apply the dimensions thereof to Netcare$$s systems and processes.

$(10$ marks, of which $2$ marks will be awarded to the explanation of absorptive capacity, and $8$ marks to the

application of the dimensions thereof to Netcare$$s systems and processes. PLEASE NOTE, you need to

explain each dimension first and then apply it to Netcare.

Question $2(12$ marks$)$

Netcare$$s vision is to develop and implement medical solutions to provide quality healthcare by

inspiring their people, encouraging innovation and optimising their operations to deliver value for

all stakeholders; strive for consistent and excellent patient care delivered by people who are

passionate about the sanctity of life, personal respect and dignity; grow their investments in people,

infrastructure technology and develop lasting relationships with healthcare professionals; and be

a leading corporate citizen, proud of their heritage and what they contribute to society.

Draw a strategic map for Netcare by specifying strategic objectives for each element of the Balanced

Scorecard developed by Kaplan and Norton. $(12$ marks, of which $1$ mark will be awarded to each element

of the Balanced Scorecard and $2$ marks for the two strategic objectives for Netcare specified for each

element. PLEASE NOTE: you may present the strategic map as a table in your answer$)$