Question $1(10$ points$)$

Summarize NRNR$\text{'}$s current competitive situation using Michael Porter's five forces model. Specifically, analyze the industry and competitive marketplace as well as identify the best competitive strategy to pursue by considering relevant strengths, weaknesses, opportunities, and threats as can be gleaned through the case study.

Question $2(5$ points$)$

Identify the primary and secondary activities in NRNR$\text{'}$s value chain.

Question $3(10$ points$)$

Evaluate the role of information systems in the way NRNR schedules its technicians prior to the implementation of SWORDS. Compare and contrast the importance of the human vs$.$ automated side of Information Systems to NRNR in this aspect.

Question $4(10$ points$)$

Analyze NRNR$\text{'}$s problems with its old system. What management, organization, and technology factors were responsible for these problems? What was the business impact of these problems?

Question $5(10$ points$)$

What management, organization, and technology factors prevented NRNR from leveraging GasLink and EnergySpectrum systems successfully? What was the business impact of those problems?

Question $6(10$ points$)$

What role did end users play in developing NRNR$\text{'}$s new work order and dispatch system? How did the project team make sure users were involved? What would have happened to the project if they had not done this? $($Winter $2024)$ Page $5$ ACCT$3070$ Management Information Systems $|$ Final Exam Case Study

Question $7(10$ points$)$

What types of system$-$building methods and tools did Trusted Systems Inc. and NRNR use for building SWORDS?

Question $8(15$points$)$

Identify the most relevant technical, human, and data safeguards to be implemented for SWORDS, GasLink, and EnergySpectrum by NBK to ensure adequate security of its confidential and proprietary information pertaining to its customers and technicians.