Question: Question 1 ( 1 0 points ) When all products in an industry are similar to each other in terms of quality, design and features,

Question 1(10 points)
When all products in an industry are similar to each other in terms of quality, design
and features, providing good customer service may be the only way of differentiating
among the products.
True
False
uestion 2(10 points)
Question 1(10 points) When all products in an industry are similar

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