Question: QUESTION 1 . 1 ( 1 0 Marks ) As stated by Konrad, A project quality program is an action plan striving to ensure that

QUESTION 1.1(10 Marks)
As stated by Konrad, A project quality program is an action plan striving to ensure that the actual quality of a project will
meet the planned one. In light of this statement identify and discuss the dimensions of service quality

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