Question $11$

$1\mathrm{.}25$ pts

In Case Study $7,$ we saw a range of technologies. Some of the technologies were in the form of voice$-$based and humanoid chatbots. One of the humanoid chatbots mirrored users' emotions $[$e$.$g$.,$ if the user was stressed the AI assistant showed stressed expressions$].$ What might be a disadvantage in such mirroring of emotions by the AI assistant? $[$You $$an choose more than one option.$]$

AI assistants mirroring negative emotions could be perceived as a sign of the machine malfunctioning.

AI assistants mirroring negative emotions $[$e$.$g$.,$ stress, sadness, anger, frustration$]$ caldd be perceived as unfriendly$/$evil$-$minded. This may evoke a negative attitude toward the AI assistant and reluctance in using the technology.

There are no disadvantages. AI assistants mirroring emotions should always be perceived as fun among all kinds of consumers!

AI assistants are developed to help people. If consumers are showing signs of stress and the AI assistant is mirroring that stregsful emotion, it may imply that the AI assistant is not able to deal with stressful users, thereby appearing to be less usefuh.