Question $11(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is a group problem$-$solving technique that involves the spontaneous contribution of ideas from all members of the group.

Question $11$ options:

A$)$

Brainstorming

B$)$

Storyteller's tour

C$)$

Mind mapping

D$)$

Journalistic approach

Question $12(1$ point$)$

Which of the following is considered one of the most common barriers to effective listening?

Question $12$ options:

A$)$

Selective listening

B$)$

Misinterpretation

C$)$

Selective perception

D$)$

Passive listening

Question $13(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_$is a unit of two or more people who share a mission and the responsibility for working to achieve their goal.

Question $13$ options:

A$)$

Group

B$)$

None of these

C$)$

Team

D$)$

Crowd

Question $14(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$ is used to understand the speaker$$s feelings, needs, and wants.

Question $14$ options:

A$)$

Empathic listening

B$)$

Content listening

C$)$

Critical listening

D$)$

Active listening

Question $15(1$ point$)$

The word communication is derived from the Latin word $$Communis$,$ meaning

Question $15$ options:

A$)$

to receive

B$)$

to disseminate

C$)$

to transmit

D$)$

to share

Question $16(1$ point$)$

Which of the following combinations is used most often on the job today?

Question $16$ options:

A$)$

Visual medium, digital channel

B$)$

Written medium, digital channel

C$)$

Oral medium, digital channel

D$)$

Written medium, print channel

Question $17(1$ point$)$

Which method of communication is considered to have the greatest media richness?

Question $17$ options:

A$)$

Face to face

B$)$

Texting

C$)$

Instant messages

D$)$

Emails

Question $18(1$ point$)$

$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$is the result of peer pressure that forces team members to go along with decisions they really don't believe in$.$

Question $18$ options:

A$)$

Hidden agendas

B$)$

Learning opportunities

C$)$

Groupthink

D$)$

Participative management

Question $19(1$ point$)$

An audience$-$centered approach means focusing on what?

Question $19$ options:

A$)$

The audience's needs

B$)$

Time

C$)$

Technology use

D$)$

The corporation's needs

Question $20(1$ point$)$

Which one of the following is not among the general purposes of business messages?

Question $20$ options:

A$)$

To persuade

B$)$

To collaborate

C$)$

To withhold information

D$)$

To inform