Question $11(1$ point$)$

For a full$-$time college student, which of the following moments of truth exemplifies the customer's standard expectations?

Your advisor failed to keep her appointment with you.

Your advisor offered to work with you after regular work hours.

Your advisor made you wait, even though you had an appointment.

You had to visit more than once to reach your academic advisor.

Your advisor was competent, helpful, and understanding.