Question $11(1$ point$)$

If follow$-$up action is needed in response to a routine message, identify who will do what and when in the body of the message.

Question $11$ options:

True

False

Question $12(1$ point$)$

Routine requests should always indicate why it is in the reader's best interest to comply with the request.

Question $12$ options:

True

False

Question $13(1$ point$)$

The opening of routine messages can be used to state the purpose and nature of information being provided.

Question $13$ options:

True

False

Question $14(1$ point$)$

When a response to a request for information is straightforward, a direct approach should be used.

Question $14$ options:

True

False

Question $15(1$ point$)$

With a direct approach the writer opens with details and justification of the request, moves to the actual request and ends by requesting specific action.

Question $15$ options:

True

False

Question $16(1$ point$)$

Asking for a claim is the same as asking for a settlement to a problem.

Question $16$ options:

True

False

Question $17(1$ point$)$

When writing a routine request, it is always good manners to thank the reader in advance for their cooperation.

Question $17$ options:

True

False

Question $18(1$ point$)$

If negative news is likely to be a surprise to the reader, an indirect approach should be used.

Question $18$ options:

True

False

Question $19(1$ point$)$

Unusual or complex requests should be broken down into individual and specific questions.

Question $19$ options:

True

False

Question $20(1$ point$)$

It is generally safe to write positive letters of recommendation for former employees.

Question $20$ options:

True

False