Question $11(1$ point$)$

When you let the audience know that you understand what is important to them by using the "you" attitude, what characteristic of credibility is being displayed?

Question $11$ options:

A$)$

Awareness of audience needs

B$)$

Endorsements

C$)$

Objectivity

D$)$

Honesty

E$)$

Sincerity

Question $12(1$ point$)$

When dealing with an emotional issue, the ability to distance yourself from the emotional aspect of the issue is called what?

Question $12$ options:

A$)$

Confidence

B$)$

Objectivity

C$)$

Expertise

D$)$

Credibility

E$)$

Honesty

Question $13(1$ point$)$

Which of the following is least likely to be representative of age bias?

Question $13$ options:

A$)$

Entry level

B$)$

Three years of experience

C$)$

Mature

D$)$

Senior

E$)$

Young and energetic

Question $14(1$ point$)$

To make a communication more direct and easier to read, what writing style should be used?

Question $14$ options:

A$)$

Obsolete language

B$)$

Sincere language

C$)$

Passive voice

D$)$

Active voice

E$)$

Technical language

Question $15(1$ point$)$

Obscure words or phrases that are meant to impress others are generally considered what?

Question $15$ options:

A$)$

Passive language

B$)$

Insincere language

C$)$

Text language

D$)$

Humorous language

E$)$

Obsolete or pompous language

Question $16(1$ point$)$

Which of the following is most likely to create a conversational tone in a business message?

Question $16$ options:

A$)$

Intimacy

B$)$

Pompous language

C$)$

Humor

D$)$

Plain language

E$)$

Text words

Question $17(1$ point$)$

The words you choose and how you use those words helps to create what aspect of a communication?

Question $17$ options:

A$)$

Sincerity

B$)$

Active voice

C$)$

Intimacy

D$)$

Tone

E$)$

Style

Question $18(1$ point$)$

A statement on your behalf by someone who is accepted as an expert by the audience is called what?

Question $18$ options:

A$)$

Euphemism

B$)$

Credential

C$)$

Endorsement

D$)$

Image enhancement

E$)$

Qualification

Question $19(1$ point$)$

When would a writer choose to use a passive voice?

Question $19$ options:

A$)$

When there is a desire to make the writing easier to read

B$)$

When there is a need for strong sentence structure

C$)$

When creating an impersonal tone

D$)$

When there is a need for writing that is direct and lively

E$)$

When placing blame or giving credit

Question $20(1$ point$)$

Words that are broad and encompass a category of ideas are called what?

Question $20$ options:

A$)$

Clich$$s

B$)$

Concrete words

C$)$

Denotative words

D$)$

Abstract words

E$)$

Buzzwords