Question $1$

$1\mathrm{.}1$ Using the case study above, outline how you would define strategic communication management. justify why your definition may be best suited to discuss the matter captured in the case study. $(15$ Marks$)$

$1\mathrm{.}2$ Using the South African Post office case, evaluate the role of knowledge management showing how South African Post Office may likely to benefit from it $.(20$ Marks $)$