QUESTION $11\mathrm{.}1$ With reference to the case study, demonstrate the key factors driving repeated failures in new product development and innovation within the consumer goods sector. Illustrate your discussion with appropriate examples. $1\mathrm{.}2$ Recognising that successful product innovation depends on a thorough understanding of organisational production systems, you have been tasked by the operations management team of a leading consumer goods manufacturer in Namibia to evaluate the effectiveness of their production processes. Explain how you would approach this task to deliver a comprehensive and accurate report.