Question 1

1. Although back orders may also occur in some service firms, a more common result is a lost sale.

a. True

b. False

2. The operational action such as communicate as soon as possible and get customers in process is an appropriate action in situation as:

a. Waiting at train station

b. Customer waiting in bust station

c. Outpatient waiting to be treated at hospital

d. Customer waiting in restaurant

3. Which of the following is not the primary reason why waiting time is worth studying?

a. Decoupling of service

b .The lack of managerial intuition surrounding waiting lines

c .The importance of the problem

d. The pervasiveness of waiting lines

4. Selling the right capacity to the right customer at the right price is known as:

a.Waiting time management

b.Yield management

c.Event management

d.Quality management