QUESTION 1

1. 1. Is the following statement true or false:

   Letters remain the most formal and legal type of written business communication.

   True

   False

1 points

QUESTION 2

1. Is the following statement true or false:

   The direct approach is used for letters that have negative messages.

   True

   False

1 points

QUESTION 3

1. Is the following statement true or false:

   An acknowledgment of accepting a request to do something is a thank you letter.

   True

   False

1 points

QUESTION 4

1. Is the following statement true or false:

   Two popular formats for writing letters are the Block Format or the Modified Block Format.

   True

   False

1 points

QUESTION 5

1. Which one is a business letter?

   		Thank you letters
   		Claim letters
   		Inquiry letters
   		All of the above