Question 1.

1. Make a Hierarchical Task Analysis (HTA) for Instagram Apps (IG).

2. Create an InformationSpace (HospitalOutpatient).

Question 2.

Part 1 Conditional Structure 25 points

Instruction

Choose the best options from (A, B, C, D) to complete the statement of conditional structure

1. Complete the statement with the right conditional structure.

If I ______ well, I would pass the listening exam.

1. study
2. studied
3. will study
4. would study

2. Complete the statement with the right conditional structure.

If you visit me during the holiday, I ________ you to the night market.

1. will took
2. take
3. would take
4. will take

3. Complete the statement with the right conditional structure.

They _______ the concert if they had enough money.

1. are attending
2. will attend
3. would attend
4. would have attended

4. Complete the statement with the right conditional structure.

If the weather _______ good, the group can do treasure hunt.

1. was
2. is
3. will
4. would

5. Complete the statement with the right conditional structure.

If he __________ earlier, they would have met Tom.

1. Has had come
2. Has came
3. Had come
4. came

Part 2 Formal Complaint 25 points

Instruction

Choose the best options from (A, B, C, D) to complete the statement of formal complaint.

6. Complete the sentence with formal complaint.

I am writing to ______ my dissatisfaction with the recent purchase of the photocopy machine.

1. express
2. ask
3. think
4. request

7. Complete the sentence with formal complaint.

To our surprise, there has been ________ with the product.

1. an opportunity
2. a good news
3. a chance
4. a problem

8. Complete the sentence with formal complaint.

I am ________ ________ with the fact that my order could not be made.

1. extremely dissatisfied
2. extremely happy
3. extremely delighted
4. extremely satisfied

9. Complete the statement with formal complaint.

This has caused _______________ to my business partner.

1. advantages
2. great inconvenience
3. great advantages
4. concerns

10. Complete the statement with formal complaint.

I would be happy if you could ___________ the details of my order.

1. into the situation
2. talk
3. business
4. look into

Part 3 Relative Clause 25 points

Instruction

Choose the best options from (A, B, C, D) to complete the statement of reporting statements.

11. Complete the sentence with the right statement of relative clause.

This is the girl _____ got an A on English class.

1. who
2. where
3. which
4. whom

12. Complete the sentence with the right statement of relative clause.

This is the man ______ car is borrowed by Tom.

1. who
2. which
3. whose
4. whom

13. Complete the sentence with the right statement of relative clause.

This is the woman ______ I am very fond of.

1. which
2. who
3. whom
4. whose

14. Complete the sentence with the right statement of relative clause.

Common Ground, ______ is located on the ground floor, is the place for hanging out.

1. which
2. when
3. who
4. whom

15. Complete the sentence with the right statement of relative clause.

She always remembers the time _______ her grandmother cooked her favorite meal.

1. when
2. which
3. whom
4. who

Part 4 Belief and Specitism; Recommending 25 points

Instruction

Choose the best options from (A, B, C, D) to complete the statement with a voice of belief specitism or recommending.

16. Complete conversation with specitism

Homeopathy does not really offer _________ since it works like a placebo.

a. something bad

b. negative things

c. disadvantages

d. any benefits

17. Complete conversation with belief.

The vaccine works very well. We can ________ in a couple months.

a. see the effects

b. be weaker

c. be less healthier

d. drain our energy

18. Complete conversation with recommending statement.

I strongly _________ you to buy the product. It will help you a lot, especially since you are having a newborn.

a. thought

b. think

c. disagree

d. recommend

19. Complete conversation with recommending statement.

If I were you, _________ for the last option since it is the most reliable source for your research.

a. Id assume

b. Id go

c. Id take

d. Id delete

20. Complete conversation with recommending statement.

It will be better to ________ since the committee does not allow us to bring more team members. We have to include them. Lets try to look at other options, shall we?

a. rule it out

b. take it

c. disagree

d. recommend