Question: Question 1 (1 point) A negative message using the approach opens with the bad news, proceeds to the reasons for the situation or the decision,

Question 1 (1 point) A negative message using the approach opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience. personal indirect formal direct Question 2 (1 point) The ____ approach to organizing negative messages opens with the reasons behind the bad news before presenting the bad news itself. indirect short direct informal

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