Question 1 (1 point)

Clare is the lead on an important project. She calls Reggie, a remote member of her team, to check the status of his work. Through Reggie's sighs and rambling descriptions of the problems he is encountering, Clare tries to determine the answer to her original question: Is the project on time? In her conversation with Reggie, Clare primarily is using

Question 1 options:

	360 listening.
	Internal listening.
	Focused listening.
	Global listening

Question 2 (1 point)

To help pay for college, Deke spent two years working the carousel at a local amusement park. Upon graduating with an accounting degree, Deke is interviewing for a job with Auditing Firm USA. What is the best way to determine if the amusement park job is a part of Deke's career path?

Question 2 options:

	If Deke participated in training programs to benefit his work at the park.
	If Auditing Firm USA perceives Deke's early job skills as beneficial to a job with the firm.
	If Deke perceives the job as benefiting his future employment.
	If Deke was able to pay for college with money earned from the job.

Question 3 (1 point)

An employer interviewed four candidates for a job and liked each equally. The final decision came down to their social media pages. Which of the following candidates was most likely hired?

Question 3 options:

	Merle's Instagram was full of photos from his drug-fueled bachelor party.
	Neville tweeted a series of rants that seem to insult an entire ethnicity.
	Larissa posts very little, mostly photos of her beach vacation.
	Kim uses a provocative screen name on all accounts but LinkedIn.

Question 4 (1 point)

When Jaclyn discovered that one of her direct reports failed to submit a purchase order on time, she forced herself to pause for a few minutes to control her anger before responding. This is an example of which of Daniel Goleman's emotional intelligence components?

Question 4 options:

	Empathy
	Self-awareness
	Motivation
	Self-regulation

Question 5 (1 point)

Fiona weeds out job applicants whose information indicates they likely are from Generation Za group she believes has little respect for authority. This is an example of

Question 5 options:

	Perception bias.
	Affinity bias.
	Confirmation bias.
	Halo effect.

Question 6 (1 point)

You were promoted to work group supervisor right before a global pandemic forced your office to work remotely. What is the best way to exude confidence during a Zoom meeting?

Question 6 options:

	Face the light and look down into the computer camera.
	Look and speak directly at the computer camera.
	Look at the image of the individual to whom you are speaking.
	Create a background full of awards and certificates.

Question 7 (1 point)

You have been invited to the eightieth birthday party of a close family friend. You know it is a sit-down dinner with limited seating. As soon as the invitation arrived, you let the hosts know you were happy to attend. Unfortunately, on the day of the party, you develop a mystery illness that includes a high fever and chills. What is the best way to proceed and maintain a good relationship with the party hosts?

Question 7 options:

	Attend the party, but ask the host to accommodate your illness.
	Notify the host as early as possible and stay home.
	Stop by the party to pay your respects, but leave once you inform the host of your illness.
	Send someone else in your place.

Question 8 (1 point)

You are meeting Nina, one of your direct reports, for a coffee break. Since you arrived early, you pull out your phone and check social media. When Nina arrives, she says she has something important and confidential to discuss with you. What is the most professional way to proceed?

Question 8 options:

	Put away your phone.
	Tell Nina you are not interested in discussing work on a break.
	Listen to Nina while you peruse Instagram.
	Ask Nina to set up a formal meeting with you.