Question 1 (1 point)

i need a answer for all this choose the correct answer

An influencer in a business purchase transaction

Question 1 options:

	Accepts payments from prospective sellers
	Usually is not the final decision maker of a purchase
	Works outside the firm advocating for different agencies
	Stops everyone from getting to the gatekeeper

Question 2 (1 point)

An example of a sales channel would be:

Question 2 options:

	Shipping products by truck
	Flyer delivery
	Being a radio announcer
	Personal selling

Question 3 (1 point)

Which three of these are part of the consumer buying process?

Question 3 options:

	Problem recognition, evaluation, post-purchase evaluation
	Purchase, buyer's remorse, evaluation
	Looking on the Internet, deciding on colours, getting the credit card
	Information search, requirements building, validation

Question 4 (1 point)

Features of a product or service may be described as:

Question 4 options:

	The characteristics of an item or service that resolve the issues a client has presented
	The way a client feels after using a product or service
	The needs and wants of the client
	The extra something received by buying only quality products

Question 5 (1 point)

Closing the sale refers to:

Question 5 options:

	The Seller offering other items or services for sale
	The salesperson obtaining the agreement of the purchaser to finalize the deal
	The salesperson saying no thanks and walking away
	The buyer saying no thanks and walking away

Question 6 (1 point)

In B2B purchasing, the typical number of decision-makers is generally:

Question 6 options:

	1 to 15
	1 or 2
	1
	6 to 10

Question 7 (1 point)

There are different ways to prospect, these are also called:

Question 7 options:

	Groups
	Methods
	Channels
	Types

Question 8 (1 point)

Businesses in the Supply Chain

Question 8 options:

	Uses the same person to buy and sell for their business
	Will use any employee to make purchases
	Only sell on the Internet, but must buy in person
	Will employ professionally trained individuals for buying and selling roles for their business

Question 9 (1 point)

Customer service is generally described as:

Question 9 options:

	How well customers are taken care of while interacting with the brand
	Delivering on promises at any cost
	Providing assistance to clients using the product to ensure best use and problem resolution
	The customers total experience while using the item purchased

Question 10 (1 point)

There are different ways to prospect, 3 examples would be:

Question 10 options:

	Teaching a course, radio ads, telephone interviews
	Trade shows, skywriting, advertising in a magazine
	Referrals, seminars and webinars, social media
	Resellers, window painting, sandwich boards

Question 11 (1 point)

An ineffective salesperson may have the following traits

Question 11 options:

	Disorganized, poor presentation skills, more focused on the sale than the client's needs
	Enthusiasm, ok presenting skills, able to listen
	Disorganized, great presentation skills, competitive
	Follows ABC, is confident, is a good networker

Question 12 (1 point)

A B2C transaction:

Question 12 options:

	Indicates the buyer is not another business
	Must always happen at a store
	Means the business went to the client
	Must happen via the internet

Question 13 (1 point)

B2B refers to:

Question 13 options:

	The process of selling two businesses simultaneously
	A rap group
	Two businesses working together
	Business to business transactions

Question 14 (1 point)

The Buyer Persona:

Question 14 options:

	Represents the type of company that would be a good fit for your products or services
	Is the best customer the company currently has
	Is a fictional ideal customer of the company
	Is an industry standard model

Question 15 (1 point)

Customer experience is the responsibility of:

Question 15 options:

	The customer
	Everyone in the organization, every time the customer interacts with the organization
	The top mangers
	The original sales team and their service people

Question 16 (1 point)

Buyers remorse is defined in this course as:

Question 16 options:

	A feeling of regret after having made a purchase
	Hating the seller of a product you purchased
	Being upset with the manufacturer or service provider
	A very unusual circumstance

Question 17 (1 point)

The best closing technique would be:

Question 17 options:

	The urgency close, having a timeframe the purchaser has to meet
	Having the client/purchaser agree that the value of the benefit of the purchase outweighs any reasons not to make the purchase
	Anything that makes them sign the deal
	The option close, ignoring the purchasers' comments and just giving them a choice of favorite color

Question 18 (1 point)

Buying Analysis Paralysis is primarily caused by:

Question 18 options:

	Choosing between any number of very similar offers
	Wanting the perfect option but fearing failure
	Difficulty estimating a product or service
	All of the choices

Question 19 (1 point)

Maslow's Hierarchy of Needs explains:

Question 19 options:

	Peoples needs when purchasing new stuff
	A basic understanding of needs and wants when selling
	The way people relate to needing to buy stuff
	The connection between human needs and human desires

Question 20 (1 point)

Prospecting in sales refers to:

Question 20 options:

	Identifying individuals or firms who would likely be able to use your products or services
	Finding gold
	A database of individual or company names to be used for sales by a firm
	The process of attracting customers to a store