Question: Question 1 ( 1 point ) Listen What is analyzed in the onstage experience step in the CJM process? Things & feelings that are connected

Question 1(1 point)
Listen
What is analyzed in the onstage experience step in the CJM process?
Things & feelings that are connected with the customers
Feelings & motivations that guide customer's actions
People & things customer comes into direct contact with along the journey
Question 2(1 point)
Question 1(1 point) Listen What is analyzed in the onstage experience

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