Question 1 (1 point Planning is a three-step activity True False Question 2 (1 point) An SOP is a written instruction describing the exact series of actions that should be followed in a specific situation. True O False Question 31 point Effective plans have only two qualities: unity and continuity True False Question 4 point A mission statement is a broad declaration of an organization's overriding purpose intended to identify its products and customers and distinguish itself from other similar organizations. True Dise