Question 1 (1 point)

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Obtaining feedback is generally identified most directly with which of these functions of management?

Question 1 options:

	Decision making.
	Controlling.
	Directing and motivating.
	Planning.

Question 2 (1 point)

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Which of the following groups should be the focal point of a company's strategy?

Question 2 options:

	Target customers
	Shareholders
	Employees
	Board of directors

Question 3 (1 point)

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Which of the following is NOT one of the three major customer value propositions discussed in the text?

Question 3 options:

	Product leadership
	Customer intimacy
	Discount pricing
	Operational excellence

Question 4 (1 point)

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Budgeting is part of which of the following activities managers perform in organizations?

Question 4 options:

	Planning.
	Controlling.
	Directing.
	Motivating.

Question 5 (1 point)

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Which of the following best describes the function of managerial accounting within an organization?

Question 5 options:

	It is required by regulatory bodies such as the Ontario Securities Commission.
	It focuses on the organization as a whole, rather than on the organization's segments.
	It has its primary emphasis on the future.
	It places more emphasis on precision of data than financial accounting does.

Question 6 (1 point)

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Which of the following is NOT a topic relating to managing and improving business processes?

Question 6 options:

	Enterprise Systems.
	Corporate Governance.
	Lean Production.
	Risk Management.

Question 7 (1 point)

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Which one of the following is NOT an example of corporate social responsibility provided to customers?

Question 7 options:

	Full disclosure of product related risks.
	Easy to use information systems for shopping and tracking orders.
	Opportunities for training, promotion and personal development.
	Safe, high- quality products that are fairly priced.

Question 8 (1 point)

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Which of the following is the stakeholder group whose interests are to be directly and formally protected by effective corporate social responsibility?

Question 8 options:

	Creditors
	All Stakeholders
	Suppliers
	Customers

Question 9 (1 point)

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Which of the following would be an example of a performance report?

Question 9 options:

	A production report showing budgeted and actual production for the past month.
	An income statement showing the amounts budgeted for the past month.
	An income statement reporting actual results for the past month.
	A balance sheet showing the actual financial position at the end of the past month.

Question 10 (1 point)

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Which of the following facets of the lean thinking model is often called just-in-time production?

Question 10 options:

	Identify the business process that delivers value.
	Create a pull system that responds to customer orders.
	Identify value in specific products/services.
	Organize work arrangements around the flow of the business process.

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