Question $1(1$ point$)$

Saved

Responsiveness is a dimension of quality that only applies to services, not products.

Question $1$ options:

True

False

Question $2(1$ point$)$

Saved

Aesthetics is one of the aspects or dimensions of quality of goods.

Question $2$ options:

True

False

Question $3(1$ point$)$

The cost of quality includes appraisal costs, failure costs, and prevention costs.

Question $3$ options:

True

False

Question $4(1$ point$)$

The ISO $9000$ certification refers to a process of $100$ percent inspection to catch all defective products before they leave the company.

Question $4$ options:

True

False

Question $5(1$ point$)$

Under Total Quality Management $($TQM$)$ approach, quality control department is responsible for quality and workers are only responsible to produce.

Question $5$ options:

True

False

Question $6(1$ point$)$

A methodology to determine the resources used to prevent poor quality, appraise the quality of the products, and deal with internal and external failures is called as $\_\_\_\_\_\_\_\_\_\_\_.$

Question $6$ options:

Statistical Quality Control $($SPC$)$

Cost of Quality $($COQ$)$

Quality Control Circles $($QCCs$)$

Continuous Improvement $($Kaizen$)$

Question $7(1$ point$)$

A program designed to reduce the occurrence of defects to achieve lower costs and improved customer satisfaction is called:

Question $7$ options:

Six Sigma $($DMAIC$)$

Continuous Improvement

Pareto Analysis

Quality Control Circle

Question $8(1$ point$)$

The quality control improvement tool which resembles a "fishbone" is:

Question $8$ options:

run charts.

a Pareto analysis.

cause$-$and$-$effect diagrams.

scatter diagrams.

Question $9(1$ point$)$

A run chart is used to:

Question $9$ options:

track the values of a variable over time.

list the potential causes of a problem.

identify the primary source of a problem.

none of the choices

Question $10(1$ point$)$

The four building blocks of JIT are: product design, process design, personnel$/$organizational elements, and planning and control.

Question $10$ options:

True

False

Question $11(1$ point$)$

The ultimate goal of a lean system is to achieve a balanced, rapid flow of materials through the system.

Question $11$ options:

True

False

Question $12(1$ point$)$

The maximum time allowed at each workstation to complete its set of tasks on a unit is called:

Question $12$ options:

takt time

flow time

JIT time

Andon time

Question $13(1$ point$)$

A production kanban card is used to signal that:

Question $13$ options:

parts are ready to be moved to the next station

there is a need to produce parts at the work centre.

a machine has broken down and needs immediate attention.

a machine is ready for preventive maintenance

Question $14(1$ point$)$

A work centre uses an average of $800$ pieces of a part per eight hours of production. Each container holds $70$ pieces and the average lead time for replenishment of one container is $120$ minutes. The manager has assigned a safety factor of $0\mathrm{.}40.$ How many kanbans are needed?

Question $14$ options:

$2$

$4$

$32$

$64$