Question 1 (1 point)

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Question 1 options:

	True
	False

Question 2 (1 point)

Listening and hearing essentially mean the same thing.

Question 2 options:

	True
	False

Question 3 (1 point)

Incongruous responses contain two messages that seem to deny or contradict each other.

Question 3 options:

	True
	False

Question 4 (1 point)

Seeking more information is an effective way to respond to a critic.

Question 4 options:

	True
	False