Question $1(1$ point$)$

What is the purpose of the 'service configuration management' practice?

Setting clear business$-$based targets for service performance so that the delivery

Supporting the agreed quality of a service by handling all pre$-$defined, user$-$

initiated service requests in an effective and user$-$friendly manner

Ensuring that risks are properly assessed, authorizing changes to proceed and

managing a change schedule in order to maximize the number of successful IT

changes

Ensuring that accurate and reliable information about the configuration of

services and the configuration items that support them are available when and

where needed