Question: Question 1 ( 1 point ) What is the purpose of measuring customer satisfaction? a ) To increase employee productivity. b ) To identify customer

Question 1(1 point)
What is the purpose of measuring customer satisfaction?
a) To increase employee productivity.
b) To identify customer needs and expectations.
c) To control costs.
d) To analyze competitive intelligence.
Question 1 ( 1 point ) What is the purpose of

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