Three posts are required for this week's discussion. Your first post to should be made by Wednesday and your next two posts (which are responses to other students' posts) should be done on two separate days. You should post on at least three separate days throughout the week (one initial post plus two responses = three total).

Please put together complete and well thought out responses. I am looking for original input so please share your thoughts and experiences so we can all learn from them. Please make sure that you back up the posts with factual information from the textbook, research, work/life experiences, etc.

I am looking forward to some great discussions!

Discussion Grading Criteria:

Thoroughly answered all of the questions: 50 points possible

Original post by Wednesday: 10 points possible

Responded to at least two classmates on two separate days: 30 points possible

Spelling/Grammar at the college level: 10 points possible

Total: 100 points

Please respond to the questions below and share your examples.

1. In what specific ways do you see technology impacting customer service? For example many times on receipts it will have a website or toll free number to call and "tells us what you think"?
2. What does great customer service mean to you? Please provide the name of the company and when it happened?
3. Give examples of companies you think focus on all six areas of the customer-focused environment. Describe how you think the company meets all of these areas.