Question: Question 1 1 . What is the probability there are exactly 2 customers in line in a two -server model ? Answer a. 0.075 b.

Question 1 1 . What is the probability there are exactly 2 customers in line in a two -server model ? Answer a. 0.075 b. 0.009 c. 0.021 d. 0.145 e. 0.122 f. 0.126 g. 0.104 h. 0.009 i. 0.001 j. 0.202

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Do not take criticism personally, even if it is meant to be personal.

2. To understand that as a general rule it takes about 3 minutes before the other part(s) have made up a 90% impression of you.