Question 1. 10 Marks

Insert transitional elements in the following paragraph to make the writing flow smoother:

Having to face stiff competition throughout the world, Yamaha had to make some changes. The company introduced new products. Yamahas management team set out to rebuild the companys production process. New products were coming to market and the company was turning a profit. Yamahas quality standards were not on par with those of its foreign competitors. Yamahas costs were still among the highest in the industry. Yamaha made a U-turn and restructured the companys organizational structure. Yamahas efforts have paid off.

Question 2. 10 Marks

In Chapter 11, Slide 13 the surface chart shows the Average Monthly sales at Computer Land.

Calculate the following ratio:

Dollar worth of Software Sales : Dollar worth of Printer Sales (Give your answer in ratio form. Numbers can be approximate).

e) Can you convert a line chart into a bar chart without computer?

In Chapter 11, Slide 15, what is the ratio of Reading and Writing (Combined) to Listening and Speaking (Combined)? Give your answer in its simplest form.

Surface Chart: Average Monthly Sales at Computer Land $160,000 $140,000 $120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $0 Store 1 Store 2 Store 3 Store 4 Computers Printers Software Supplies Prentice Hall, 2004 Business Communication Essentials Chapter 11 - 13 Usage of Business Communication Channels 9% 16% 45% Listening Speaking Reading Writing 30% Prentice Hall, 2004 Business Communication Essentials Chapter 11 - 15