Question 1 (10 points) Saved What were the concerns about adding new resources to the Health Information module? What was the resolution? During the initial phases of the project, a particular business lead raised numerous objections to changing the current state. Recognizing the significance of the business lead's position in the organization and her influence, Imran knew he needed to have her fully engaged in the design process. Imran went to great lengths to schedule reviews around the business lead's busy schedule and welcomed her to invite key people in her organization to participate. Although initial meetings were challenging, Imran was able to get the business lead to focus on what would create value for her team. As work was completed, Imran scheduled sprint reviews with the business lead and her team. Work progressed and refinements were made based on her team's input, and the tone of the meetings changed from resistant to receptive. When broader reviews were scheduled with user groups, the business lead's area voiced objections to the change. She heard her area's objections during the broader reviews, so she stood and spoke to her area, explaining the need for change, the decisions that were made, and how the changes would benefit the area in the long run. Once the business lead had finished speaking, the tone of the reviews changed from avoidance to acceptance. By following ADKAR principles, Imran was able to convert the challenging business lead into a champion who would be integral to helping the organization carry out change