Question: Question 1 (10 points total) Reflect on what you know about Tim Hortons, which is one of the largest franchise chains in Canada. It

Question 1 (10 points total) Reflect on what you know about Tim Hortons, which is one of the largest franchise chains in Canada. It may also be helpful to review their website (timhortons.com). Think about the variety and number of products and services offered, checkout lines, store locations, ordering process, etc., and answer the following two questions. a. What type of Customer Benefit Package (CBP) do you think Tim Hortons offers its customers? Make sure your answer is as detailed as possible. (5 points) b. How might concepts such as Forecasting, Process Design, and Inventory Management relate to Tim Horton's operations processes? Make sure to describe all three concepts (5 points)

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