QUESTION 1 (18) Read the case the following case study and answer the questions Human resource management (HRM, or simply HR) is a function in organizations designed to maximize employee performance in service of their employer's strategic objectives (Johnason, 2009). HR is primarily concerned with how people are managed within organizations, focusing on policies and systems (Dundon, Wilkinson, Collings & Wood, 2009). HR departments and units in organizations are typically responsible for several activities, including employee recruitment, training and development, performance appraisal, and rewarding. HR is also concerned with industrial relations, that is, the balancing of organizational practices with regulations arising from collective bargaining and governmental laws. Within companies, HR career paths generally fall into one of two different categories: generalist and specialist. Generalists support employees directly with their questions, grievances, and work on a range of projects within the organization. They "may handle" all aspects of human resources work, and thus require an extensive range of knowledge. Human resource consulting is a related path where individuals may work as advisers to companies and complete tasks outsourced from companies. 1.1 1.2 Discuss the reasons why the Human relations approach to HRM is more effective in the organisation compared to the Scientific approach? (10) Mention HR functions or activities and give example of each function based on the case study (6) Why is it important that industrial relations form part of the HR department? (2) 1.3