Question: QUESTION 1 [ 2 0 ] A logistics provider is shifting its focus to a customer - centric strategy to enhance service quality and customer

QUESTION 1[20] A logistics provider is shifting its focus to a customer-centric strategy to enhance service quality and customer satisfaction. This new approach involves redesigning delivery processes, improving communication channels, and incorporating customer feedback into operational decisions. The company needs to align its existing processes and resources with the new strategy. Discuss how you would incorporate customer feedback into decision-making and ensure that all departments align with the new strategy

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