Question: QUESTION 1 ( 2 0 Marks ) As a prominent communications service provider in South Africa with operations in over 3 8 countries across Africa,

QUESTION 1(20 Marks)
As a prominent communications service provider in South Africa with operations in over 38 countries across Africa, Telkom
faces various forces that can influence its organisational transformation. Provide an overview of innovation and change, and
use insights from the article and relevant theories to analyse the sources of innovation driving Telkom's organisational
innovation and transformation.

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