Question: QUESTION 1 ( 2 0 Marks ) Critically discuss the operations and customers views of quality and recommend how these views can be reconciled by

QUESTION 1(20 Marks) Critically discuss the operations and customers views of quality and recommend how these views can be reconciled by DRESS SMART Clothing Company. Use relevant examples to justify your answer. QUESTION 2(20 Marks) Imagine a specific product or service within DRESS SMART Clothing Company. Conduct a Cost of Quality (COQ) analysis for that product or service, considering the four types of costs: prevention, appraisal, internal failure, and external failure. Use practical examples to justify your analysis. QUESTION 3(20 Marks) Identify and critically discuss any five (5) potential causes of failure within DRESS SMART Clothing Company. Make reference to the relevant examples to illustrate your answer. Q

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