Question $1[20$ Marks$]$

Given the three main levels of operations management$$strategic$,$ tactical, and operational$$

how would you address a scenario where there is a significant disconnect between long$-$term

strategic goals and the day$-$to$-$day operational activities within a production facility? Your

answer should include the specific steps taken at each level and diagrams.

Question $2[20$ Marks$]$

Explain how organizations in Botswana or your country can effectively implement and

sustain quality management initiatives while also adapting to the integration of new

technologies and managing global supply chains? Give an example of each from Botswana

or your country.