QUESTION $1$

$(20$ Marks$)$

"The methods used in successful transformations are all based on one fundamental insight: that major change will not

happen easily for a long list of reasons. Change can stall because of inwardly focused cultures, paralysing bureaucracy,

parochial politics, a low level of trust, lack of teamwork, arrogant attitudes, a lack of leadership, and the general human fear

of the unknown. To be effective, a method designed to alter strategies, reengineer processes, or improve quality must

address these barriers and address them well" $($Kotter$,2012).$

Critically discuss the extent to which Themba's and Kerry's approach to the management of change at Connect$2$ aligns with

Kotter's eight$-$step change process.